Core Data Processor Conversion Updates

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December 28, 2023

Update 2

We are committed to providing you with efficient banking services that meet your needs. To keep pace with today’s digital services, we are upgrading our core data processing and digital banking systems beginning Thursday, February 29, 2024. The core data processing system is the software and supporting hardware that Maui County Federal Credit Union uses to maintain members’ accounts, loans, processing transactions, and services such as online, mobile and phone banking.

A core system conversion is the most complex project a financial institution can undertake and requires careful planning to lay the groundwork for a successful transition. We began the process in May 2023 and assure you that our team has been diligently working to minimize confusion and unforeseen circumstances for as seamless a transition as possible.

The upgraded core processing and digital banking systems will provide a wide range of benefits including better integration of the credit union’s services both online and within our mobile app. Digital banking users will experience the same functionality and interface between our online and mobile banking platforms, as well as more functionality and personalized features to manage their money, and improved efficiency in our services. Overall, the new systems will provide a better experience with greater security, convenience, and value.

On Friday, March 1, 2024, all Maui County Federal Credit Union branches will be closed and will remain closed Saturday, March 2nd, Sunday, March 3rd, and Monday, March 4th. While most of your account features will remain unchanged as we implement the new core system, various services will be suspended, beginning 11:00 am Hawaii Standard Time on Thursday, February 29th, extending through Monday, March 4th. An e-mail update will be sent as the systems become available. Please ensure that you have an email address on record with us and that it is current.

Key Dates: Core System Upgrade Week, Friday, March 1 through Monday, March 4

  • Phone banking will be unavailable.
  • Online bill pay will be unavailable starting 4am HST on Friday, February 23
  • Your debit card can be used for purchases and ATM withdrawals, but will have daily transaction limits of $200 
  • ATMs are available as usual, but will have transactions limits if using a MCFCU debit card.
  • Your credit card can be used as usual.
  • Online and mobile banking will be unavailable from 11:00 am HST, on Thursday, February 29 through Tuesday, March 5. All digital banking services are being upgraded and will require re-enrollment and setup. Instructions will be provided via email closer to conversion.
  • The credit union will open at 8:30 am in Wailuku and 9:00 am in Kahului and Lahaina on Tuesday, March 5.

Please note the following will remain the same.

  • Your account number(s) will remain the same.
  • Your existing debit card and credit card PINs (personal identification numbers) will remain the same.
  • Your debit and credit cards will remain the same.
  • Your checks will remain the same.
  • Loan payment dates will remain the same.

September 28, 2023

Update 1

We are constantly seeking ways to improve our services and provide better experiences for you. One of the biggest ways to achieve this is by switching our core processor and digital banking solutions. Here are some of the key benefits that we're striving to achieve by enhancing our core and digital banking systems.

Streamlined Operations and Enhanced Efficiency: Switching our core system offers a robust and reliable system that can handle transactions, member data, and other essential operations seamlessly. With advanced automation and integration capabilities, we can streamline processes, reduce manual work and increase operational efficiency. Enabling us to focus more on serving you and providing personalized financial solutions.

Improved Online Banking Experience: The upgraded online banking platform will be comprehensive with a user-friendly interface for accessing accounts, checking balances, transferring funds, and making payments. The platform will also offer enhanced digital tools for managing your finances.

Seamless Mobile Banking Experience: The mobile banking solution further enhances the Credit Union's digital offerings. By upgrading our mobile banking platform, you'll have a seamless and intuitive mobile banking experience that will mirror online banking. You will be able to conveniently manage your finances on the go, deposit checks using your smartphone, perform instant transfers, and receive real-time notifications on your account activity.

Enhanced Integration and Innovation: The integrations available will enable the Credit Union to leverage a comprehensive suite of financial tools and streamline processes, eliminating the need for multiple systems. This will result in a more cohesive and efficient experience for both credit union staff and members. Moreover, we will have access to innovative technologies and features that keep pace with your evolving needs and industry trends.

Upgrading our core system and digital banking solution will unlock a range of benefits, including increasing efficiency, improving your experience, and accessing innovative features. Ultimately, this will assist in providing you with the convenience and flexibility expected in today's digital age. To stay in to loop, please ensure we have your current email address.