What to Expect After the Core Data Processor Conversion

Frequently Asked Questions Post Conversion

The core data processing system conversion was completed on March 2, 2024. Now what? We've compiled some of the most frequently asked questions that members may have after the system change.

Only transactions from March 1, 2024, forward will show in the new online/mobile banking platform. Members should have received their February 2024 statements in the mail. Members can request transaction history for a specific period of time by sending a message through digital banking or emailing a request to [email protected].

In the new digital banking system, you will be able to see eStatements beginning with your March 2024. If you were previously enrolled in eStatements, you will be able to see historic eStatements in the coming months. If you need specific transaction history in the meantime, send us a secure message for the statement dates through digital banking.

On our previous system the trans code was used to determine which account the funds came from. The new system uses the Checking MICR number. To have the funds to continue to come out of Savings, you will need to give the Savings MICR number to where the ACH was setup up. Unfortunately, we cannot change it on our side. Alternatively, members can transfer funds between checking and savings accounts with a few clicks in digital banking.

What's New

Members will need to delete their old Maui County FCU Mobile app (light green icon) and download the new mobile banking app from the App Store or Google Play.

All members will need to enroll for the first time regardless if you previously enrolled in online or mobile banking. Once enrolled users will experience an entirely new look and feel with new features and options, some of which include:

  • Consistent functionality between the online and mobile experience.
  • Ability to transfer funds in three different ways: member-to- member transfers, transferring between your internal accounts, and transfers to accounts at other financial institutions.
  • Bill pay available at no cost.
  • Personalized financial insights with the ability to setup budgets and goals.
  • Attach transactions or a series of transactions, or documents, to secure communications with the Credit Union.
  • Monitor your credit score and report without a credit check.
  • Renew your existing Share Certificate.
  • Open and fund a new share certificate, savings account or checking account.
  • Reorder checks with a few clicks.
  • Single sign on link to your Credit Union credit card.

There's a new phone number and menu options for banking by phone:

  • Toll free number: 877-824-4910
  • Press 1: Account Balances
  • Press 2: Account History
  • Press 3: Funds Transfer or Make a Payment
  • Press 4: PIN Change
  • Press 5: Stop Payment
  • Press 6: Future Dated Transactions

If you apply for a consumer loan through online or mobile banking, you will have a new user experience, including the following benefits:

  • No need to re-enter your personal information, it will securely need pull the info we have on record for you
  • Save your place in the application and pickup where you left off
  • Apply for multiple loans at once
  • Easily check back on the status of your application 

Online & Mobile Banking

Members will need to re-enroll in online banking or in the mobile app. Members will need their social security and member numbers to enroll. For mobile banking, members will need to download the new mobile banking app “Maui County FCU Mobile”. 

If you were previously enrolled in eStatements, you will not need to re-enroll.

No, transactions prior to March 1, 2024 will not be available. All members were mailed their February 29, 2024 statements regardless of whether they're enrolled in eStatements.

If you were not previously enrolled in eStatements, once logged into online or mobile banking take the following steps:

  1. From the navigation on the left, click/tap on "Documents"
  2. View and accept the terms and conditions
  3. Click/tap the "hamburger" or three dashes on near the top, left and select "Profile"
  4. Then you can select "electronic" to receive your statements and notices

If you change your mind in the future, you can always follow the same steps to opt for paper notices and statements.

Login to online banking here and find "bill pay" or "pay a bill" and enroll. You must initially enroll and setup payees on a PC. Once you're enrolled you will be able to access bill pay through the mobile app.


Yes, all of your loans with Maui County FCU should be visible in digital banking.

Yes, you can make and schedule your Maui County FCU loan payments through online. mobile and digital banking.

Yes, you can apply for all consumer loans and a mortgage/HELOC through online banking and the mobile app. The consumer loan application will look different, and include several new features:

  • You won't need to re-enter your personal information, it will securely need pull the info we have on record for you
  • You can now save your place in the application and pickup where you left off
  • You'll be able to apply for multiple loans at once
  • You can easily check back on the status of your application 


No, statements will have a new look.

No, all members will receive mailed statements as of February 29, 2024, including those who have enrolled in e-statements. 

Old statements will not be available in online or mobile banking until a few months post conversion. Please download and save any needed e-statements before 11am HST on February 29, 2024.

No, if you received e-statements prior to February 29, 2024, you will not need to re-enroll to receive e-statements.

All members will be able to enroll to receive e-statements through online and mobile banking.

  1. Login to or enroll in Online Banking
  2. Click on "Documents"
  3. Accept the Digital Documents Disclosure"
  4. Navigate to "Profile" and update your "Document Delivery Preference"

Yes, you should continue to receive your credit card statement separately.

Phone Banking

The toll free number is now 877-824-4910.

  1. Account Balances
  2. Account History
  3. Funds Transfer or Make a Payment
  4. PIN Change
  5. Stop Payment
  6. Future Dated Transactions

No, members will need to re-enroll in phone banking and establish a new PIN (personal identification number). Members will need their social security number and account number to re-enroll and call from a phone number on record with the Credit Union. 

All members can enroll in phone banking with their account number and full SSN, and call from a phone number that is on record. 

Core Data Processing System

The core processing system is the software and supporting hardware that Maui County Federal Credit Union uses to maintain members’ deposit and loan accounts, process transactions, and support services such as debit cards and online banking.

Upgrading our core system and digital banking solution will unlock a range of benefits, including increasing efficiency, improving your experience, and accessing innovative features. Ultimately, this will assist in providing you with the convenience and flexibility expected in today's digital age. 

Yes, the safekeeping of your account and personal information is the credit union’s top priority. Personal data and account information will be safe and secure throughout the entire upgrade process. 

Member and account numbers will remain the same.