Maui County Federal Credit Union is looking for a friendly, service-minded Member Service Representative I to be one of the welcoming faces of our credit union. In this entry-level role, you’ll help members with everyday financial needs while building trusted relationships rooted in care, accuracy, and respect.

As an MSR I, you’ll handle a variety of member transactions, including deposits, withdrawals, loan payments, cashier’s checks, money orders, and cash advances. You’ll also assist with opening and maintaining accounts, answer questions about our products and services, and help resolve concerns with patience and professionalism.

This is a great opportunity for someone who enjoys working with people, takes pride in providing reliable service, and wants to grow their career while making a meaningful difference in the Maui community.

Key Responsibilities:

• Process transactions including deposits, withdrawals, loan payments, cash advances, wires, cashier’s checks, and money orders.

• Balance daily transactions, verify cash totals, and promptly resolve discrepancies.

• Open and close accounts, renew certificates, and assist members with account maintenance or bookkeeping concerns.

• Provide accurate information about credit union services, products, and policies.

• Cross-sell credit union products and services to meet members’ financial needs.

• Respond to member inquiries in person, by phone, or by mail, resolving issues professionally and efficiently.

• Perform drive-up and night drop functions, clerical tasks, and other assigned duties.

• Ensure that member privacy and confidentiality are always maintained.

Qualifications:

• High school diploma or equivalent.

• No prior experience necessary; skills are generally acquired within the first 12 months of employment.

• Strong math, communication, and problem-solving skills.

• Professional appearance, dress, and attitude.

• Ability to operate standard office and banking equipment (computer, cash/coin counters, copy machine, etc.).

This is a full-time, non-exempt position reporting to the Senior MSR and Operations Manager.