Maui County Federal Credit Union is looking for a Member Care Specialist to provide exceptional service and support to members through our non-branch service channels—phone, email, chat, and mail. This role ensures members receive timely and accurate assistance with their accounts, digital banking, and everyday financial needs.

Key Responsibilities:

• Deliver outstanding service across phone, email, chat, and text channels, providing accurate information and assistance.

• Support members with transactions, account maintenance, debit/credit cards, ACH, wire transfers, bill pay, mobile deposit, and online banking.

• Troubleshoot and resolve member issues, escalate when needed, and ensure inquiries are addressed promptly and professionally.

• Perform back-office support such as address changes, return mail, CD-related tasks, fraud investigations, verification of deposits, dormant accounts, levies, garnishments, and IRA distributions.

• Educate members about alternative delivery channels and digital services to improve convenience and strengthen member relationships.

• Identify opportunities to improve processes and member experiences, recommending innovative solutions.

• Uphold the Credit Union’s values by providing confidential, accurate, and professional support in all interactions.

Qualifications:

• High school diploma or equivalent.

• Minimum of 2 years of relevant experience; credit union or loan experience preferred.

• Knowledge of credit union products, services, and systems.

• Strong communication, problem-solving, and multitasking skills.

• Proficiency with Microsoft Office and core processing systems.

This is a full-time, exempt position reporting to the Member Care Supervisor.