We want to be upfront with you about something serious that's happening right now in our community. Fraudsters have been calling our members using a local phone number — one that may even look familiar — and pretending to be from our fraud department.
These callers sound professional. They're friendly, they seem to know who you are, and they create a sense of urgency that makes it feel like you have to act immediately. That's exactly what they're counting on.
During these calls, fraudsters are convincing members to share their full debit card number, expiration date, and CVV code — along with their online or mobile banking username and password. Once they have that information, they move fast. They're loading your card details into digital wallets like Apple Pay, Google Pay, and Samsung Pay, and making purchases within minutes.
Here's the most important thing to know: we will never call you and ask for your full card number, CVV, or digital banking password. Ever. If someone asks for that, it's a scam — no matter how legitimate they sound.
📞Caller ID can be fakes - even local numbers
Fraudsters use a technique called "spoofing" to make their calls appear to come from a local or familiar number. Even if the number on your screen looks like it could be ours, that's no guarantee the caller is who they claim to be. Never use the number shown on an incoming call to verify someone's identity — hang up and call us back at the number on the back of your card.
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Hang up if you feel pressured Fraudsters create urgency on purpose. If a caller is rushing you or making you feel anxious, hang up. Then call us directly at the number on the back of your card.
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Never share your CVV or full card number over the phone Your CVV is the 3-digit code on the back of your card. No legitimate bank or credit union will ever ask you for it over an inbound call.
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Keep your digital banking password private Your online banking login is yours alone. Our staff will never need your password to assist you — anyone who asks for it is not from us.
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Check your digital wallets If you think you may have been targeted, review Apple Pay, Google Pay, or Samsung Pay for any cards or transactions you don't recognize and remove them immediately.
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Change your passwords right away if you shared them If you gave out your digital banking credentials in a call, change your password immediately through our website or app, then call us so we can help secure your account.
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Tell a friend or family member Older family members are often targeted by these scams. Share this information with the people you care about so they know what to watch for too.
🎯 Think you've been targeted? We're here.
If you received one of these calls, even if you didn't share any information, please reach out to us. Call 808-244-7968, send us a secure message through digital banking, or visit any branch. We'll review your account, freeze your card if needed, and walk you through next steps. There's no judgment here, these scammers are sophisticated, and it can happen to anyone. What matters most is acting quickly.