Update 2

Core Data Processing System Conversion Coming in 2024

All branches will be closed from March 1 until March 4. Service disruptions beginning February 23.

We are committed to providing you with efficient banking services that meet your needs. To keep pace with today’s digital services, we are upgrading our core data processing and digital banking systems beginning Thursday, February 29, 2024. The core data processing system is the software and supporting hardware that Maui County Federal Credit Union uses to maintain members’ accounts, loans, processing transactions, and services such as online, mobile and phone banking.

A core system conversion is the most complex project a financial institution can undertake and requires careful planning to lay the groundwork for a successful transition. We began the process in May 2023 and assure you that our team has been diligently working to minimize confusion and unforeseen circumstances for as seamless a transition as possible.

The upgraded core processing and digital banking systems will provide a wide range of benefits including better integration of the credit union’s services both online and within our mobile app. Digital banking users will experience the same functionality and interface between our online and mobile banking platforms, as well as more functionality and personalized features to manage their money, and improved efficiency in our services. Overall, the new systems will provide a better experience with greater security, convenience, and value.

On Friday, March 1, 2024, all Maui County Federal Credit Union branches will be closed and will remain closed Saturday, March 2nd, Sunday, March 3rd, and Monday, March 4th. While most of your account features will remain unchanged as we implement the new core system, various services will be suspended, beginning 11:00 am Hawaii Standard Time on Thursday, February 29th, extending through Monday, March 4th. An e-mail update will be sent as the systems become available. Please ensure that you have an email address on record with us and that it is current.

Key Dates: Core System Upgrade Week, Friday, March 1 through Monday, March 4

  • Phone banking will be unavailable.
  • Online bill pay will be unavailable beginning 4 am HST Friday, February 23 until Tuesday, March 5.
  • Your debit card can be used for purchases and ATM withdrawals, however there will be $200 daily transaction limits from February 29 through March 4.
  • Your credit card can be used as usual.
  • Online, mobile and phone banking will be unavailable from 11 am HST, on Thursday, February 29 through Tuesday, March 5. All digital banking services are being upgraded and will require re-enrollment and setup. Instructions will be provided via email closer to conversion.
  • The credit union will open at 8:30 am in Wailuku and 9:00 am in Kahului and Lahaina on Tuesday, March 5.

Please note the following will remain the same.

  • Your account number(s) will remain the same.
  • Your existing debit card and credit card PINs (personal identification numbers) will remain the same.
  • Your debit and credit cards will remain the same.
  • Your checks will remain the same.
  • Loan payment dates will remain the same.