Responsible for performing network administrative duties including setting up new users, assisting users with network access, and resolving connection problems. Installs network cables, test connectivity and system support of routers, servers and phones. Monitor the local area network utilization and resolves connection problems associated with related equipment. Responsible for the installation, maintenance, upgrades and configuration of new software, personal computers, servers, printers and other ancillary equipment. Provide technical support and assistance to personnel, end users and credit union members. Provide technical support with making new equipment, hardware and software acquisitions. Assist in maintaining and updating the credit union Internet and Intranet web sites and pages. Assist in maintaining the credit union’s technology infrastructure and information systems.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Responsibilities include:

1. Effective performance of Information Technology Specialist duties:
   • Grants network rights to users.
   • Manages user network and e-mail accounts. Adds and deletes user accounts.
   • Maintains files servers. Backs-up software, monitors account space and system usage, and upgrades software as necessary.
   • Configures software for network installation and credit union network wide implementation.
   • Evaluates, tests, and recommends new software and network system updates.
   • Backs up personal computer and file servers daily or as needed.
   • Ensures that appropriate safeguards are in place to detect computer viruses. Scans network software as needed to detect viruses.
   • Ensures Credit Union compliance with software licensing agreements.
   • Setup, installs, maintains, modifies, and enhances computer hardware and software as needed.
   • Test and troubleshoots problems with hardware and software and resolves operating problems.
   • Stay informed about new technologies and trends.
   • Maintain and update the intranet web site and pages.
   • Monitors and oversees data backup and recovery functions.
   • Provides technical assistance to resolve operational problems as required. Review changes in existing and new programs to ensure that run instructions and equipment assignments are correct.
   • Installs hardware and cables required to operate wide and local area network for both voice and data needs.
   • Maintain and monitor internal and external security systems and advise management of any potential security threats.
   • Oversee all information security activities (i.e. network administration, core system performance, etc.)
   • Update, monitor, and continuously ensure compliance of the credit union’s technology services (i.e. disaster recovery/business continuity plans, computer security, loss prevention plans, and antivirus)
2. Performing timely and effective user support services:
   • Assists users in accessing network resources. Provides phone, e-mail, and in-person support to end users.
   • Installs and maintains network and user software.
   • Troubleshoots problems with hardware and software. Maintains an activity log of problems, analyzes data, and makes recommendations for action.
   • Provides training for end users on installed and network software.
   • Takes work orders and coordinates with programmers (if necessary) to assist user with more complex problems.
3. Effective and efficient maintenance of computers and peripheral equipment.
4. Maintaining effective business relations with end users and outside vendors.
5. Establishing and maintain effective communication and coordination with Credit Union personnel and with management.

PERFORMANCE MEASUREMENTS

1. Information Technology Specialist functions are performed effectively and in accordance with established policies and procedures.
2. End users are well supported. Software and hardware problems are carefully reviewed and promptly resolved.
3. Computers, phones, and peripheral equipment are well maintained requirements.
4. Professional business relations exist with users and outside vendors.
5. Required reports are generated accurately and timely.
6. Management is notified of computer/technical activities and significant problems.

QUALIFICATIONS

• High school graduate with two years of additional college computer training or an equivalent combination of education, training, and experience.
• Knowledge of Network operations and all related computer hardware and software.
• At least two years of experience with PC hardware and software configurations and network support functions